SUPPORT FOR BUYING DIRECTLY FROM ELECTROLUX

Yes, you will be asked to create an Electrolux account before you proceed to check-out. Signing up for a new account is quick and easy.

Your Electrolux account allows you to save addresses, view your order history and track your order, we will also store your invoices for easy access. Our signed up customers also receive special offers and discounts.

Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy

For now, our online accounts are only for online orders. The warranty information for your other purchases is always available but through our contact center

Yes, you can choose to either create an account or sign-in with your Facebook or Google accounts

You can request a password reset by clicking on "forgot password" in the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 02-7259000

Make sure you are entering the correct email address and password for your account. If you forgot your password, you can always reset it or just contact us on 02-7259000.

Please contact Electrolux Call Center at 02-7259000 for assistance

Electrolux Facebook fanpage is designated only for promotional and marketing updates.
To place online orders, you can use this website to browse, select and pay for your products. If you need assistance or are looking for a product that is not available, you can contact our call center and we will be happy to help you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Electrolux Call Center on 02-7259000, they may be able to make changes if the order has not yet left the warehouse.

You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail, it may have gone there or contact Electrolux Call Center on 02-7259000 for assistance

We sometimes have promotions to replace your older Electrolux appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.

Unfortunately, once placed, your order cannot be cancelled. If you think you have a valid reason, please contact the Electrolux Call Center on 02-7259000. However, your order will be automatically cancelled if:
_We attempt delivery 3 times and cannot deliver the product to you.
_The items you ordered are not in stock.
_Payment is not processed successfully (except COD).

We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still didn't receive your order, please contact the Electrolux Call Center on 02-7259000 and we will help you trace it

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux Call Center on 02-7259000

Please contact Electrolux Call Center at 02-7259000 and we will correct the problem

Please contact Electrolux Call Center at 02-7259000 and we will correct the problem

Please contact Electrolux Call Center at 02-7259000 and we will correct the problem

At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order or keep your order and wait for the product to be back in stock.

Yes, we accept cash on delivery. You can select this mode of payment at checkout and our delivery partner will collect the cash at time of delivery.

Yes, we accept both local and international credit card and have partnered with most banks in Thailand. You can see all the available options when you are selecting the payment method at checkout

At the moment, we only accept card payments or cash on delivery. We are working on introducing more payment methods in the future

Yes, all our online payments are secure and meet the global guidelines for PCI and DSS compliance. You can pay online with full confidence

Yes, we offer installements with credit cards for most major banks and are always working on adding more options. You can see all the available options when you are selecting the payment method at checkout.

You should receive both a confirmation of payment from your bank and an order confirmation from Electrolux. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" or contact Electrolux Call Center on 02-7259000 for further assistance

Please prepare your bank standing order and send to customercarethai@electrolux.com or directly contact our Call Center on 02-7259000 for assistance.

Please contact your bank as the payment OTP is sent by them

Make sure you typed the code correctly, that your order meets the promotion's requirement and that the code has not expired.
Contact our Call Center on 02-7259000 for assistance.

Transaction charges come from your bank. In your cart summary and check-out screen, you will see the total amount and the breakdown.
If you believe that you have been overcharged in the cart summary, please contact our Call Center at 02-7259000 before making any purchase.

Yes, we deliver all across Thailand. The lead time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen.

Our standard delivery service is free.

Once confirmed, an order will be delivered within 1-3 days for delivery addresses in Hanoi and Ho Chi Minh. and within 3-5 days for other areas. We deliver from Monday to Saturday between 9:00am and 8:00pm excluding public holidays. During sales period or peak order seasons, we may have some delays in deliveries due to the volume of orders that we are processing.

At the moment, you cannot select your prefered delivery date or time while placing your order. Our delivery partner will contact you and you can agree with them on the prefered timing. If you have special requests for delivery, contact our Call Center on 02-7259000 and we will do our best to accommodate you.

Our partner deliver Monday to Saturday between 8:00am and 8pm. If you are in Hanoi or Hao Chi Min city, you can expect your delivery within 2 days of placing your order; for other areas it will 3-5 days. Our delivery partner will contact you on the day of the delivery

If you have special requests for delivery, contact our Call Center on 02-7259000 and we will do our best to accomodate you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Electrolux Call Center on 02-7259000, they may be able to make changes if the order has not yet been prepared.

At the moment, we only offer free standard delivery

Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators/staircases

In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking

Orders placed through our website will be delivered to the address you specified at checkout, we do not offer the option of self pick-up

You can defer the delivery by up to 14 days from time of order placement. You can contact our customer care team to arrange for that. This facility is not applicable for orders placed with COD payment option.

Something must have gone wrong, please contact our Call Center on 02-7259000 for assistance.

We will email you an invoice for your order shortly after it has been delivered, please check in your junk mail box in case the email was sent there. Alternatively, you can download a copy of your invoice by finding the order in "my account" on the website

For products requiring delivery, we are offfering free installation service. This will be visible as a free add-on service on your order.

Once your appliance has been delivered, the technician will contact you on the same day or next day to schedule a suitable time for installation

We provide service from 8:00 – 18:00 (Monday - Saturday), except for public holidays.

Currently, we are offering free installation for all our products. You can expect the installation service within 1-2 days of delivery

Yes, please contact our Call Center at 02-7259000 to reschedule at your convenience.

Most appliances have the needed parts for installation, but depending on the set-up at your home, our technician may require more parts that you can purchase at the time of installation

We recommend that you uninstall and clean the space around your old appliance so our technician and easily and neatly install your new purchase

Our technician will contact you and agree on a suitable time for the installation

We will try our best to accommodate your preferred date and time. Our Call Center executive will contact you to verify changes in schedule (if any).

Yes, once the product is installed, our technician will guide you through the main features and help you get started.

Yes, we could be able to help you dispose of your old appliance; make sure to contact our Call Center on 02-7259000 before the installation is scheduled so we can assist you.

As soon as your order is delivered, we will automatically register your product and activate your warranty.

For household use, we offer free 2 years warranty. For commercial and other uses, a 9-month warranty coverage will apply.

Please contact Electrolux Call Center on 02-7259000 or customercarethai@electrolux.com. 

T&C of Manufacturer Warranty can be viewed here. 

Once your product is delivered, we will automatically activate your warranty and store your warranty validity information. For more information, contact our Call Center on 02-7259000

We know that not everyone is comfortable buying appliances online, and we want to make it easy for you to make that step. Once you purchase an Electrolux appliance, you have up to 30 days to decide if you want to keep it. If for any reason you feel this is not the right appliance for you, contact our Call Center on 02-7259000 and we will offer you Exchange/Return service for the product.

All products are elligible for the 30 days free trial. We will accept the return with normal wear tear (there should be no misuse or intentional damage to the product)

Please contact Electrolux Call Center on 02-7259000 for assistance.

T&C of Free Trial can be viewed here.

If you paid by card, the full amount invoiced (excluding any delivery charges and bank transaction fees) will be refunded to your card.
If you paid in installments, we will refund you the amount you have already paid excluding the transactions fees.
If you paid by cash, we will ask you to fill up a form so we can transfer the amount to your bank account.

Within your product's warranty period, Electrolux is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact our Call Center on 02-7259000 for assistance.

Please contact our Call Center on 02-7259000 for assistance.

We accept returns for products that are damaged or malfunctionning within 30 days after purchase. You can read more about the warranty coverage here.

Please contact our Call Center on 02-7259000 and explain the issue, our team will assist with the next steps.

This will be managed on case per case basis. Please contact our Call Center on 02-7259000 for assistance.

For card payments and installements, we will refund the eligible amount back to your cards within 14 business days. For COD, we will transfer the money into your bank account within 7 days.

If the gift you received is elligible for a return (as per the return policy) we will return it but can only refund the value of the purchase in the form of a credit note